Cancellation Policy

This page explains when and how you can cancel an order with Foul Markings.

Cancelling before dispatch

If you need to cancel an order, please contact us as soon as possible at hi@foulmarkings.com with your order number in the subject line. We process and dispatch orders quickly, so the sooner you contact us, the better.

We will respond to cancellation requests within 1 to 2 business days.

Cancelling after dispatch

Once an order has been dispatched, we are unable to cancel it. If your order has already shipped, please wait for it to arrive and then follow our Returns and Refunds Policy to return the item.

Custom and personalised orders

Custom or personalised orders cannot be cancelled once production has begun. This includes items made to order or with personalised details. If you believe there is an error in your personalisation, contact us immediately at hi@foulmarkings.com.

Refunds on cancellations

If your order is successfully cancelled before dispatch, a full refund will be issued to your original payment method within 5 business days.

Contact

To request a cancellation or ask a question, ask here. Please include your order number in the message so we can help you as quickly as possible.