Refund policy

Foul Markings wants you to be happy with your purchase. This policy explains your options if something is not right.

Australian Consumer Law

Your purchase is protected by the Australian Consumer Law (ACL), which forms part of the Competition and Consumer Act 2010. Under the ACL you have statutory guarantees that goods will be of acceptable quality, fit for purpose, and match their description. These rights apply regardless of any other terms in this policy.

If a product has a major fault, is significantly different from its description, or does not do what it is supposed to do, you are entitled to a refund, replacement, or repair. Contact us as soon as you notice the problem.

Faulty or damaged items

If your order arrives damaged or is faulty, contact us within 30 days of delivery at hi@foulmarkings.com. Please include your order number and a photo of the issue. We will replace the item or issue a full refund, including any postage paid.

Damage that occurs after delivery is not covered unless it results from a product defect.

Change-of-mind returns

We accept change-of-mind returns within 14 days of delivery. To be eligible, the item must be unused and in its original condition and packaging. Return postage is at your cost for change-of-mind returns. Once we receive and inspect the item we will issue a refund to your original payment method within 5 business days.

The following items are not eligible for change-of-mind returns: digital downloads (once accessed), custom or personalised items, and items marked as final sale.

How to start a return

  1. Email hi@foulmarkings.com with your order number and the reason for return.
  2. We will reply within 2 business days with return instructions.
  3. Pack the item securely and send it to the address provided in your return instructions. If no specific address was given, send to: PO BOX 959, Lane Cove NSW 1595. Include your order number on the outside of the package.
  4. Once received and inspected, we will process your refund or replacement.

Refund processing

Approved refunds are credited back to your original payment method. Credit card refunds typically appear within 3 to 5 business days depending on your bank. PayPal refunds are usually instant.

Contact

Questions about returns? Ask here.